tos Terms of Service
Contract between the operator and the customer for the supply of XmrCloud hosting services. Defines the parties, the service scope, account terms, the no-KYC crypto payment requirement (XMR / BTC / Lightning / LTC / ETH / USDT via OxaPay; XMR recommended), the AUP / SLA / Refund cross-references, the suspension and termination triggers (the operative one is AUP violation), the dispute-resolution path (arbitration in either Iceland or Romania per the operator's election at the time the dispute is opened), and the governing law. Pre-counsel MVP draft.
terms · updated 2026-05-01 · pre-counsel
aup Acceptable Use Policy
Workloads that are not allowed on XmrCloud infrastructure, the operator's enforcement posture, and the procedural surface for abuse complaints. The hard-prohibition list is short and deliberately specific (CSAM, terrorism / mass-violence material, active malware command-and-control, phishing infrastructure, fraud and credential markets, non-consensual imagery). The operator does not process DMCA-format notices; intellectual-property complaints are addressed under the Operating Jurisdiction's substantive copyright law (Iceland Höfundalög nr. 73/1972, Romania Legea nr. 8/1996) when served by a court of competent jurisdiction. Pre-counsel MVP draft.
policy · updated 2026-05-01 · pre-counsel
privacy Privacy Policy
What the operator collects, why, how long it is retained, and the data-subject-rights enumeration for users in the European Economic Area (Iceland, an EEA member state, makes the operator subject to GDPR for Iceland-hosted accounts; Romania, an EU member state, makes the operator subject to GDPR for Romania-hosted accounts as well). The operator runs no third-party trackers — no Google Analytics, no Facebook Pixel, no Hotjar, no Cloudflare-as-CDN, no Sentry-cloud telemetry, no Stripe / Shopify scripts. Self-hosted Plausible only. Pre-counsel MVP draft.
policy · updated 2026-05-01 · pre-counsel
sla Service Level Agreement
Uptime commitments per Service tier, the credit-ladder for breaches, the severity-tier response-time matrix for incidents, the exclusion list, and the credit-claim procedure. The baseline uptime commitment is 99.9% measured monthly per Service-instance against the operator's external monitoring; credits are issued as a percentage of the affected month's invoice. Pre-counsel MVP draft.
agreement · updated 2026-05-01 · pre-counsel
refund Refund Policy
When a refund is available, the conversion-rate convention used to compute the XMR amount payable, the per-tier restocking fee schedule, the Monero-only refund mechanics (subaddress request, view-key issuance, on-chain settlement), and the procedural surface for refund requests. The headline commitments are a 7-day no-questions-asked refund on a Customer's first-ever invoice, pro-rata refund on operator-initiated material-spec downgrades and on operator-acknowledged SLA breaches that exceed the credit ladder, and no refund on the AUP-suspension class. Pre-counsel MVP draft.
policy · updated 2026-05-01 · pre-counsel